FAQ

Frequently Asked Questions (FAQ)

1. Are your items authentic?

Yes! All our products are 100% authentic and sourced directly from verified suppliers and trusted distributors. We only offer original high-end brands—no replicas or fakes, ever.

---

2. What payment methods do you accept?

We accept major payment methods, including:

• Credit/debit cards (Visa, MasterCard, American Express)

• PayPal
  

---

4. What is your return policy?

You can return eligible items within 14 days of receiving your order, as long as they are unworn, unwashed, and with original tags attached.
Please note: Items purchased with discount codes will be refunded minus the discount used.

---

5. How long does shipping take?

Shipping times vary by location:

• Italy: 2–4 business days

• EU countries: 4–7 business days

• International: 7–14 business days

You will receive tracking info as soon as your order ships.

---

6. Can I cancel or change my order?

If your order hasn’t been processed yet, we’ll do our best to make changes. Contact us as soon as possible at bibiqueensrl@gmail.com or call 075 839 2545.